Kalkhoff K23 Entice 7.B Move+

DELIVERY FAQ'S

How long does delivery typically take?
Delivery times are generally 3-5 working days on average; however, please allow an extra 1-2 working days for Rural delivery. Note that this is not a guarantee, but an observational quote based on typical delivery times. We often see faster delivery, and rarely see longer wait times unless:

• You have ordered a bike. Every bike that we sell and ship in a box is first assembled, tuned, and tested to ensure it is it's best operational order when it reaches you. Please allow for an additional 2-3 working days while this takes place. In the case of an e-Bike, please allow for a further working day as we organise Dangerous Goods shippment.
• Your order is a custom order (not-in-stock or standard stocked items) that has to be specifically ordered from suppliers - we will do our best to communicate any potential delays.
• If your order requires customisation or additional labour (eg. customising handle bars, changing of parts on a bike, etc.)
• During peak seasons or public holidays, delivery times can be extended due to courier demand and delay.
• Please note that there may be delays in receiving your online order from 24th December until the 11th of January, due to limited courier runs.

What if there is a delay extending beyond the quoted time?

Please be aware that our control is limited once it has been handed to the courier. Once you get a tracking number, the job is booked with the courier and it is in their hands, not ours, so please be aware of the following:

• Couriers have their own specified policy regarding time frames, delays, damage and logging inquiries for lost goods.
• If goods are damaged in transit, the issue needs to be logged directly with the courier company.

Based on this, we always recommend calling the courier company first as sometimes it can be as simple as a lost courier card and the package being at your local depot. All these details will be in the tracking information emailed to you when your order was dispatched.  By directly contacting the people handling your order, it reduces the chain of communication so all your questions can find answers in a faster and more accurate fashion. 

If you are still having trouble or have any additional questions, feel free to contact us and we will do what we can to help. 

Can you ship to my PO Box?
Unfortunately we are unable to deliver to PO Boxes. Please provide us with a physical address.